We joined the Cosmetic Redress Scheme so that all of our clients can have peace of mind that we will give them the very best service possible and that if anyone is not satisfied with the service we provide the matter will be resolved in a professional, fair and timely manner. Of course we hope that none of our clients ever have to seek the support of the Cosmetic Redress Scheme as we always aim to make everyone as happy as possible with our service.
The Cosmetic Redress Scheme is a new scheme that was designed exclusively for the cosmetic industry to provide customers with the assurance that they will be treated with fairness and dignity.
The scheme has a panel of independent industry experts who provide both guidance and scrutiny for the Cosmetic Redress Scheme to make sure the scheme is working in the interest of all parties, the best it can.
“We’re immensely proud to be a part of the CRS as we always seek to raise the standards in the cosmetic industry through our own conduct here at the clinic. Luckily our patients feel the same, which is why we’ve won the Phorest Customer Service Award for the last two years in a row, however, it’s great our patients know that we are accountable for our behaviour towards them.”
– Jane Lewis, Managing Director
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