We are so happy and extremely proud to have been awarded a five star service rating in the Phorest Salon Software’s Client Experience Award for the second year running. [Phorest specialises in appointment software for health and beauty salons.] One of our core values is to provide great customer service, and it’s fantastic to have confirmation that that’s exactly what we’re doing!
The Phorest Client Experience Award is different from other business awards in that it’s entirely based on the quality of customer reviews we’ve been getting over the last 12 months. And our star rating has put us in the top 3% of beauty salons in the UK and Ireland.
The judges commented: “At Phorest Salon Software we believe there is one metric that is more important than all of the rest when it comes to running a successful salon – retention. Retention is powered by the love your clients have for you, your team and what you do at The Skin To Love Clinic.
“We can see clearly from your client reviews that you really do have fans as your average rating has remained at over four-out-of-five from May 2015 to May 2016. Let me say that again… your average rating, which is just incredible.”
So whilst we can congratulate our staff for their professional, helpful and friendly approach which has inspired our clients to award us so many stars, we’d also like to thank our clients for taking the time and trouble to give us feedback and say such lovely things:
“This treatment has changed my life. They make a sensitive issue very easy to deal with. The results I have seen have blown me away and I couldn’t recommend them and the clinic highly enough. It truly has changed my life.”
“So impressed! Lovely, friendly, welcoming staff. Jane was extremely thorough and helpful; she certainly knows her stuff! Not once did I feel rushed or pressured into buying anything.”
“I was one of the first customers to have treatment at the clinic. I have always found them professional, efficient, very caring and understanding to the needs of their clients. The results of the treatments I have undergone have been fantastic.”
“Fantastic service-genuinely cared about my skin and supporting me through, giving me options to suit my budget. So many places are hard sell, I’ve developed such trust over 2 very short visits. It is evident this team know their stuff.”
Contact us if you’d like to book an appointment at our award winning salon. We look forward to seeing you.
We’ve done it again! This month we are very pleased to announce that we are finalists in the Best Business Women Awards …
19 Sep 2018
If Kerri Lewis’s Business Women of the Year at the SME Hertfordshire Business Awards 2018 wasn’t enough to keep the Clinic buzzing …
23 Aug 2018
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