01727 837429

info@theskintoloveclinic.co.uk

Cookie & Privacy Policy

At The Skin to Love Clinic we take the security of personal data seriously and are committed to keeping you fully informed of your rights under the General Data Protection Regulation (GDPR).  We aim to act transparently at all times and to provide you with accessible information on how we use your personal data.

This Privacy Policy sets out in detail the type of personal information we may collect about you when you use our website and services.  It also explains how and when we will use, store and protect that information.

We may need to change this Privacy Policy from time to time by updating this page.  Please check this page regularly to be informed of how we are protecting your personal data.

Please read this Privacy Policy carefully to understand our practices regarding your personal data.  If you have any questions, comments or concerns about any aspect of this Privacy Policy, please contact us at enquiries@cariadmarketing.com.

Information we collect

We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent.  We may collect the following information:  your email address, name, job title, home or work address and telephone number.  Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletter or other resources such as downloadable PDFs.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

We use Google products including: Google Analytics, Google Search Console and Google Adwords.  We use these products to understand how the website is being used in order to improve the user experience.  User data is all anonymous.  The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc.  Click here for an overview of Google’s privacy policies.

Google Privacy Policy

Google Analytics Privacy Policy

Google Adwords Privacy Policy

The legal basis for our use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you, including internal record keeping.  In addition, we may use the information for the following purposes:

  • To notify you about any changes to our website, such as improvements or product/service changes that may affect our service
  • If you are an existing customer, we may contact you with information about products and services similar to those that were the subject of a previous sale to you and that we think may be of interest to you
  • If you have consented to receive our e-newsletters, we will include you in our monthly newsletter sends, which you can opt out of at any time

Disclosure of your information

We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Please note that we do not reveal information about identifiable individuals to our advertisers, but we may from time to time, provide them with aggregate statistical information about our visitors.

Controlling the use of your data

If you have given us consent to use your data for a particular purpose, you can revoke or vary that consent at any time.  If you do not want us to use your data or want to vary the consent that you have provided you can write to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire, AL1 3YJ.

Where we store and transfer your data

As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”.  It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.  If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this Privacy Policy and in accordance with the GDPR.  If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

We do not use or disclose sensitive personal data, such as race, religion or political affiliations without your explicit consent.

We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if The Skin to Love Clinic’s business is bought by a third party, in which case personal data held by it, about its customers, will be one of the assets to transfer to the buyer.  However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this Privacy Policy will continue to be complied with by the recipient.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal processes served on us or our website.

You have the right to opt out of us processing your personal data for marketing purposes by contacting us at info@theskintoloveclinic.co.uk

Email tracking

Some emails that we send you have no tracking in at all, e.g. service emails with invoices attached. Other emails include tracking so that we can tell how much traffic those emails send to our site, but we do not know who has clicked so the data is anonymous, e.g. our monthly newsletter. For some emails we can track, at an individual level, whether the user has opened and clicked on links in the email. We use the latter information at a personal level, to understand open and click rates on our emails to try to improve them. If you want to be sure that none of your email activity is tracked, then you can opt out of The Skin to Love Clinic’s emails which you can do by emailing “UNSUBSCRIBE” to info@theskintoloveclinic.co.uk

Security

The transmission of information via the internet or email is not completely secure.  However, we have put security measures in place by installing a Secure Socket Layer (SSL) on our website which encrypts all data submitted via the online contact forms and web forms and protects your personal data.  We cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.  Once we have received your personal data, we will use our strict procedures and security features to try to prevent unauthorised access.

Third party links

You may find links to third party websites on our website.  These websites should have their own privacy policies, which you should check.  We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website.  Such information will not identify you personally – it is statistical data about our visitors and their use of our website.  This statistical data does not identify any personal details whatsoever.  We may also gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our website and the service that we provide to you.  All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies.  Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.  Where we work with advertisers on our website, our advertisers may also use cookies over which we have no control.  Such cookies, if used, would be downloaded once you click on advertisements on our website.

Social buttons

On many of the pages of our website you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Facebook, LinkedIn, Instagram, Google+ and YouTube.  In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of The Skin to Love Clinic. You should be aware that these sites may collect information about what you are doing on the internet, including on The Skin to Love Clinic’s website. So, if you click on any of these buttons, these sites will be registering that action and may use that information.  In some cases, these sites will be registering the fact that you are visiting The Skin to Love Clinic, and the specific pages you are on, even if you don’t click on the button while you are logged into their sites. You should check the respective privacy policies of each of these sites to see exactly how they use your information and to find out how to opt out, or delete, such information if you wish.

Your rights

The GDPR gives you the right to access information held about you by us.  Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you.  You can write to us at The Skin to Love 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.  There is no charge for requesting that we provide you with details of the personal data that we hold.  We will provide this information within one month of you requesting the data.

You have the right to change the permissions that you have given us in relation to how we may use your data.  You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you.  You can exercise these rights at any time by writing to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.

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      What people have said...

      Professional, friendly, thorough and prompt treatment. Jane explained everything and was superb. I'll be back for more treatments.
      Paru Amarsingh
      Paru Amarsingh
      20:09 16 Jul 22
      I'm claustrophobic so didn't like having my eyes completely covered, however, Jane was so patient & understanding & dealt with the situation brilliantly so I could have the treatment. It was a so easy in the end, took minutes, & nothing to worry about at all.
      Wendy Ibbison
      Wendy Ibbison
      14:43 08 Jul 22
      From just a phone call on enquiry, to booking to being there with the beautiful front desk lady, to Jane who does the treatment I went for it is all a well organised friendly and professional experience. Worth using for your needs and treatments. Happy customer great service. (Returning client)
      Sam
      Sam
      13:03 08 Jul 22
      Joanna Bateman
      Joanna Bateman
      18:17 06 Jul 22
      Fantastic treatment. My skin feels so soft and it was very relaxing. Thank you!
      Lauren Sims
      Lauren Sims
      16:07 06 Jul 22
      Gill Siebert
      Gill Siebert
      15:02 02 Jul 22
      Tj
      Tj
      16:20 22 Jun 22
      I cannot recommend the team the innovation and treatments more highly than at the Skin To Love Clinic. They are at the cutting edge of beauty and have new ways and procedures that make your skin look beautiful. I've spent many years on Harley and Wimpole street and assumed you couldn't get this level of investment and treatments anywhere else but the Skin the Love clinic not only offer every top treatment but the Jane and Sue are so skillful and have a real eye for what will work for you. Their mini thread lift is incredible as is their 'vampire' treatment but skin since I have moved to St Albans has improved dramatically
      Annie Lonie
      Annie Lonie
      17:20 31 May 22
      Great experience at Skin to Love today as always! Thank you Jane and team!
      Michelle Shearly
      Michelle Shearly
      18:53 17 May 22
      Kay Pereira
      Kay Pereira
      11:16 16 May 22
      I have several issues with my skin and have been working with my doctor to deal with them. He referred me to a Dermatologist who advised on the treatment I needed. It took me a while to find the right place with the level of expertise that I needed and The Skin to Love Clinic ticked all of the boxes. My first experience with The Skin to Love Clinic was about 2 years ago. I had a consultation with Jane and immediately knew I was in good hands. I had a series of Fraxel laser which dealt with the issue as well as improved the quality of my skin. I am now dealing with a different issue and without hesitation made an appointment with Jane. What a relief to know that once again, I will be in the best hands and get the most appropriate treatment for my skin, not only dealing with the issue but also improving the health of my skin at the same time.About 4 years ago, I had threads from a well known Clinic in Harley Street. The process was extremely painful, left me with a lot of bruising, a disfigured face and took at least 6 weeks to recover. For the first 1 - 2 weeks I could hardly open my mouth, getting my toothbrush into my mouth was painful.2 weeks ago (with much trepidation) I had threads at Skin to Love. The difference was remarkable. This is a cosmetic procedure so when the threads are inserted, there is some discomfort. However, it was a far cry from the extreme pain from the Harley Street clinic. I had 1 pale yellow bruise about the size of 50p, no disfiguration and went out for dinner that night! My face was tender to touch for about 1 week but definitely not painful. I could see the results straight away and as time passes, it gets better. Thank you Jane for being so patient with me. I was so scared but now know I didn't need to be.
      Liz Holgate
      Liz Holgate
      13:28 13 May 22
      CET Plays05
      CET Plays05
      06:55 12 May 22
      Jane is wonderful, I feel in safe hands here and am always pleased with the advice and treatments I receive here, hence why I would not go anywhere else, this is a great clinic.
      Anne Thomas
      Anne Thomas
      10:09 11 May 22
      Angelique Rowan
      Angelique Rowan
      12:44 29 Apr 22
      For my first session of Lazer Hair Removal, I had the most lovely practitioner. They were so patient with me and walked me through the process. I’m so happy and excited to continue with them throughout my course!
      Amelia Dacosta
      Amelia Dacosta
      17:07 20 Apr 22
      Always friendly and information! Would recommend to anyone with any skin concerns or just looking for advice you can trust. I have my next consultation already booked.
      Caz CC
      Caz CC
      16:57 19 Apr 22
      Jan Spelman
      Jan Spelman
      13:46 16 Apr 22
      First time trying Regenlite today. Nikki was helpful explaining the process and I noticed some immediate reduction in redness on my cheeks. Nikki also recommended my next treatment for thread veins. All in all the super friendly and knowledgeable service I’ve come to rely on at Skin to Love.
      Tamsin
      Tamsin
      20:01 30 Mar 22
      I recently had 3 moles removed from my face by Emma. I am really pleased with the results, I was very nervous and Emma made me feel at ease. I would highly recommend Emma and the skin to love clinic.
      Gemma Terry
      Gemma Terry
      14:06 28 Mar 22
      Skin to Love is a super professional clinic, from the moment you walk in they make you feel welcomed and the ladies are all absolutely lovely. The treatments are always done to an incredibly high standard and they make sure to answer any questions you may have. Would highly recommend!!
      Rebecca Wilkins
      Rebecca Wilkins
      19:33 23 Mar 22
      Exceptionally positive experience:* A consultation is required to determine whether the requested treatment is suitable for me. This reassured me of their expertise and integrity (that they wouldn't just push any treatment on me)* Specialist Jane is clearly an expert on the Clear&Brilliant treatment and provided me with a comprehensive insight in the procedure + follow-up care and answered all my questions* Tomorrow I'll receive a check-in call, which shows their level of attentiveness* Reception staff is very friendly, welcoming and helpful* So far my Clear and Brilliant treatment looks good, will see results in 2-4 weeks
      L eila
      L eila
      10:39 21 Mar 22
      Lynzee Ward-Bourne
      Lynzee Ward-Bourne
      08:56 15 Mar 22
      I felt confident and at ease with the consultant, and pleased with the prognosis and treatment offered.
      Roger Timms
      Roger Timms
      11:51 26 Feb 22
      I made the mistake of buying a product called Eyesential; an under eye enhancer which temporarily erases puffiness, fine lines, dark circles and wrinkles in minutes and lasts for up to 8 hours. I used this product for a period of 7 years. During this time, the skin under and around my eyes became thinner, reddened, chronically dry and intensely wrinkled. I thought there was nothing I could do and would be left like this. I felt so depressed. Then one day when I was in The Skin to Love Clinic having treatment for Laser Hair Removal; I was informed about Thermage for the very first time. I now have this procedure done yearly. Jane has brought my skin back to its original state and more. My confidence has come back and I feel a so much happier. This treatment really works!
      Bernadette Mc Donnell
      Bernadette Mc Donnell
      12:19 20 Feb 22
      Another amazing face treatment and the service was excellent
      B white
      B white
      16:34 19 Feb 22
      Neil Sharp
      Neil Sharp
      15:50 19 Feb 22
      Perfect!
      J
      J
      18:59 12 Feb 22
      Absolutely thrilled with the results of my treatment which was carried out expertly and efficiently with the utmost professional care by Jane. Would recommend ‘the Skin to Love’ clinic to anyone
      Jacqueline Chapman
      Jacqueline Chapman
      08:18 12 Feb 22
      Nick Matthews
      Nick Matthews
      12:02 09 Feb 22
      Stella Carcone
      Stella Carcone
      18:52 08 Feb 22
      Alison Gardner
      Alison Gardner
      12:56 05 Feb 22
      Such a professional, understanding approach. I feel like I've just blurted out my last 12 months but Jane made me feel so heard and relevant.Really appreciate the time and advice given and I now feel like I have a plan for how to manage the skin troubles/problems.Thank you!
      Shareen Pavaday
      Shareen Pavaday
      11:36 03 Feb 22
      Had an appointment at Skin to Love today (my first in a while) and oh boy was it good to be back! It was great to see that they are still taking the safety of their clients so seriously with strict PPE guidelines being adhered to. Had a consultation with Jane and can’t wait to go back for my treatment! Thank you ladies ☺️
      Olivia
      Olivia
      01:18 28 Jan 22
      Rashad Koura
      Rashad Koura
      11:12 23 Jan 22
      Emma is so professional and kind. At an initial consultation with her on a viral wart on my face, Emma explained my options and the procedure carefully and thoroughly. Afterwards I tried various lotions and wart removal products, but to no avail. Three months later I saw Emma again. It only took her a few minutes to surgically remove my wart. It was done with such a precision that my skin has been recovering really quickly and well. I highly recommend Emma!
      Maggie Lu
      Maggie Lu
      20:35 31 Dec 21
      Spencer Baker
      Spencer Baker
      15:54 23 Dec 21
      Maggie McGivern
      Maggie McGivern
      17:55 21 Dec 21
      Jane was excellent and extremely professional, giving a clear and detailed picture of my son’s skin post acne. Jane put my son at ease and presented options for reducing pigmentation and improving texture. Highly recommend The Skin to Love clinic.
      Louise Allen
      Louise Allen
      12:20 19 Dec 21
      I love coming to Skin to Love, where everyone remembers my name, even though I wouldn't consider myself a regular. I feel safe and welcomed each time. Every member of staff is so lovely and I've had the best treatments from each practitioner.
      Gillian Maxwell
      Gillian Maxwell
      16:20 18 Dec 21
      Margarita Germanos
      Margarita Germanos
      02:08 13 Dec 21
      I really appreciate Jane's extensive medical back ground & professionalism, generosity with her time (I never feel rushed when I come here), and most importantly, skillful placement of injectables & application of procedures.It has been a pleasure to build a rapport over the past few months and I am delighted with the result of the customized care & treatments I have received here.The ladies at the reception are always welcoming, kind & accommodating, and the clinic is a beautifully designed & charming space to visit.I look forward to many future appointments.
      SFT
      SFT
      22:57 23 Oct 21
      Outstanding from start to finish. Professional, knowledgeable and caring people. Highly recommend
      Daniel Farney
      Daniel Farney
      15:06 21 Oct 21
      I am extremely happy with the treatment I received and the professionalism of the staff. Emma and Jane were extremely friendly and reassuring too. Thank you.
      Catherine Rumsey
      Catherine Rumsey
      15:27 14 Oct 21
      Excellent service and explained everything thoroughly so I understood. Really impressed with the level of care. Thank you.
      Melissa Uddin
      Melissa Uddin
      18:02 07 Oct 21
      FV Lessers
      FV Lessers
      14:31 07 Oct 21
      Would recommend, had a consultation by the nurse , very informative and all staff are extremely knowledgeable of their treatments. Not pushy in selling products or services , the look and feel of the store is very warm and welcoming. I am looking forward to getting treatments there.Update in 4/10/2021 - after going to mobile therapists and now here, I must say there is a big difference ! much much more professional and great customer service - I have had anti wrinkle injections and was reassured this will work and it has! ( I had deep frown lines) worth the bit of extra money for sure!
      Camillia Barton
      Camillia Barton
      12:17 04 Oct 21
      Nadine Lackhee
      Nadine Lackhee
      17:43 25 Sep 21
      Valerie Minchella
      Valerie Minchella
      10:20 19 Sep 21
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