01727 837429

info@theskintoloveclinic.co.uk

Cookie & Privacy Policy

At The Skin to Love Clinic we take the security of personal data seriously and are committed to keeping you fully informed of your rights under the General Data Protection Regulation (GDPR).  We aim to act transparently at all times and to provide you with accessible information on how we use your personal data.

This Privacy Policy sets out in detail the type of personal information we may collect about you when you use our website and services.  It also explains how and when we will use, store and protect that information.

We may need to change this Privacy Policy from time to time by updating this page.  Please check this page regularly to be informed of how we are protecting your personal data.

Please read this Privacy Policy carefully to understand our practices regarding your personal data.  If you have any questions, comments or concerns about any aspect of this Privacy Policy, please contact us at enquiries@cariadmarketing.com.

Information we collect

We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent.  We may collect the following information:  your email address, name, job title, home or work address and telephone number.  Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletter or other resources such as downloadable PDFs.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

We use Google products including: Google Analytics, Google Search Console and Google Adwords.  We use these products to understand how the website is being used in order to improve the user experience.  User data is all anonymous.  The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc.  Click here for an overview of Google’s privacy policies.

Google Privacy Policy

Google Analytics Privacy Policy

Google Adwords Privacy Policy

The legal basis for our use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you, including internal record keeping.  In addition, we may use the information for the following purposes:

  • To notify you about any changes to our website, such as improvements or product/service changes that may affect our service
  • If you are an existing customer, we may contact you with information about products and services similar to those that were the subject of a previous sale to you and that we think may be of interest to you
  • If you have consented to receive our e-newsletters, we will include you in our monthly newsletter sends, which you can opt out of at any time

Disclosure of your information

We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Please note that we do not reveal information about identifiable individuals to our advertisers, but we may from time to time, provide them with aggregate statistical information about our visitors.

Controlling the use of your data

If you have given us consent to use your data for a particular purpose, you can revoke or vary that consent at any time.  If you do not want us to use your data or want to vary the consent that you have provided you can write to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire, AL1 3YJ.

Where we store and transfer your data

As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”.  It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.  If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this Privacy Policy and in accordance with the GDPR.  If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

We do not use or disclose sensitive personal data, such as race, religion or political affiliations without your explicit consent.

We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if The Skin to Love Clinic’s business is bought by a third party, in which case personal data held by it, about its customers, will be one of the assets to transfer to the buyer.  However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this Privacy Policy will continue to be complied with by the recipient.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal processes served on us or our website.

You have the right to opt out of us processing your personal data for marketing purposes by contacting us at info@theskintoloveclinic.co.uk

Email tracking

Some emails that we send you have no tracking in at all, e.g. service emails with invoices attached. Other emails include tracking so that we can tell how much traffic those emails send to our site, but we do not know who has clicked so the data is anonymous, e.g. our monthly newsletter. For some emails we can track, at an individual level, whether the user has opened and clicked on links in the email. We use the latter information at a personal level, to understand open and click rates on our emails to try to improve them. If you want to be sure that none of your email activity is tracked, then you can opt out of The Skin to Love Clinic’s emails which you can do by emailing “UNSUBSCRIBE” to info@theskintoloveclinic.co.uk

Security

The transmission of information via the internet or email is not completely secure.  However, we have put security measures in place by installing a Secure Socket Layer (SSL) on our website which encrypts all data submitted via the online contact forms and web forms and protects your personal data.  We cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.  Once we have received your personal data, we will use our strict procedures and security features to try to prevent unauthorised access.

Third party links

You may find links to third party websites on our website.  These websites should have their own privacy policies, which you should check.  We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website.  Such information will not identify you personally – it is statistical data about our visitors and their use of our website.  This statistical data does not identify any personal details whatsoever.  We may also gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our website and the service that we provide to you.  All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies.  Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.  Where we work with advertisers on our website, our advertisers may also use cookies over which we have no control.  Such cookies, if used, would be downloaded once you click on advertisements on our website.

Social buttons

On many of the pages of our website you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Facebook, LinkedIn, Instagram, Google+ and YouTube.  In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of The Skin to Love Clinic. You should be aware that these sites may collect information about what you are doing on the internet, including on The Skin to Love Clinic’s website. So, if you click on any of these buttons, these sites will be registering that action and may use that information.  In some cases, these sites will be registering the fact that you are visiting The Skin to Love Clinic, and the specific pages you are on, even if you don’t click on the button while you are logged into their sites. You should check the respective privacy policies of each of these sites to see exactly how they use your information and to find out how to opt out, or delete, such information if you wish.

Your rights

The GDPR gives you the right to access information held about you by us.  Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you.  You can write to us at The Skin to Love 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.  There is no charge for requesting that we provide you with details of the personal data that we hold.  We will provide this information within one month of you requesting the data.

You have the right to change the permissions that you have given us in relation to how we may use your data.  You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you.  You can exercise these rights at any time by writing to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.

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      What people have said...

      Excellent service and treatment worked really well after second treatment. No more spider veins visible on my son's face. Staff very friendly and easy to talk to. Appointment very easy to make and rescheduling made very easy on day of appointment with no extra charge. Very satisfied customer!
      Alison Chapelier
      Alison Chapelier
      18:53 26 Nov 20
      Great treatments, superb advice and wonderful products. Jane and her team are always very professional and make sure they giving accurate and meaningful advice for their client. I have loved going to the Skin to Love Clinic for more than 2 years and intend to continue for many years to come.
      CHERYL Cook
      CHERYL Cook
      08:56 24 Oct 20
      I would recommend this place lovely staff and very helpful
      charlie charlie
      charlie charlie
      11:41 14 Oct 20
      Perfect!
      J
      J
      15:56 13 Oct 20
      Julian Laite
      Julian Laite
      15:36 09 Oct 20
      Jane and the team are amazing. Always so welcoming and always remember you by name each time you go in. I started my skin journey back in early 2019 and I’ve never looked back. Whilst they offer a wide range of treatments they never employ pushy sales tactics and are careful to take all your needs into consideration before recommending a treatment - it’s usually me asking about a treatment and Jane will say whether it would or wouldn’t be good for what I want to achieve. I’ve entrusted them for everything from skin review to laser treatments, as well as Botox to hair removal. Service is second to none and would HIGHLY recommend!
      Kara Courtier
      Kara Courtier
      08:09 05 Oct 20
      Excellent treatments and always pleased with results. Professional and friendly, thank you.
      Theresa Harding
      Theresa Harding
      22:45 01 Oct 20
      Ross McBrearty
      Ross McBrearty
      21:29 01 Oct 20
      Paolo Armentano
      Paolo Armentano
      13:54 26 Sep 20
      Natalia was brilliant and really knowledgable. Felt very comfortable and left with a good grip on my options. Excellent Covid compliance also. Thank you
      Emma Richardson
      Emma Richardson
      12:04 22 Sep 20
      Marisa Rivero
      Marisa Rivero
      16:52 10 Sep 20
      I went to the clinic last week. I met Jane who explained the types of treatment to me. It was very clear and I opted for the reduction of fat from the abdomen and love handles.Today i had my first session and it was absolutely fantastic.Initially you can feel like a painful but bearable pinch on the abdomen. After five minutes everything becomes very quiet and you can do another activity like checking your email and maybe chat on the phone with a friend.Jane and Nathalie were great , kind , and very professional .I can t wait to do the second treatment to see the results . I highly recommend this Clinic 100%.Rita
      Rita Chillemi
      Rita Chillemi
      22:27 08 Sep 20
      From the consultation to the end of the treatment, Natalia was kind, patient, understanding and extremely professional. She listened to my issues and then recommended the right treatment but put no pressure on me. Infact she encouraged me to have a think and do some research before i committed to anything. On the treatment table she explained everything she was doing and I could tell I was in very good hands. The procedure was uncomfortable and it could have been very easy to start panicking but she put me totally at ease and her confidence and professionalism meant that I had the utmost faith in her and my results were brilliant, far better than I had anticipated. Would throughout recommend her and the practice. 5 stars!
      ZARAH LLOYD
      ZARAH LLOYD
      15:27 04 Sep 20
      Gemma
      Gemma
      14:53 04 Sep 20
      This was my first visit to the Skin to Love Clinic and I was very impressed by the treatment received. Natalia, the Cosmetic Practitioner who carried out my treatment was very professional and informative and carried out the treatment quickly and efficiently. Both Natalia and Lara the lady who took the booking were very welcoming. All in all it was a very pleasant experience.
      Maria
      Maria
      17:04 20 Aug 20
      Very pleased with the procedure I had. The staff were knowledgeable, reassuring and friendly. Their COVID-19 precautions were very good which made me feel safe.
      Beeple Sauce
      Beeple Sauce
      14:09 19 Aug 20
      Always very professional and lovely experience.
      Natalie Wakes
      Natalie Wakes
      15:36 17 Aug 20
      Andreea Fuioara
      Andreea Fuioara
      11:26 15 Aug 20
      Extremely pleased with results and impeccable service in beautiful surroundings .Thank you .
      Lee Moran
      Lee Moran
      21:12 13 Aug 20
      Anne Thomas
      Anne Thomas
      14:16 30 Jul 20
      Always a pleasure to visit this salonJane and her team are so friendly ,professional and enthusiastic about their treatments.No high pressure sales here just information on treatments and products that you can go away and think about.Thank you all ,as ever
      alison lee
      alison lee
      15:59 26 Jul 20
      Andria A
      Andria A
      09:50 10 Jul 20
      Tamsin
      Tamsin
      19:14 09 Jul 20
      Debbie Moore
      Debbie Moore
      21:46 12 Mar 20
      No fuss just a friendly and professional welcome and treatment.
      Sally G
      Sally G
      17:09 03 Mar 20
      Had a consultation with Jane, who was very helpful with her recommendations & explanations. Gave me confidence in using the clinic
      Mary Grindle
      Mary Grindle
      10:32 02 Mar 20
      Amazing & very knowledgeable staff. Very informative in regards to how to use products and the products are very high quality. Not too expensive and already showing signs of improvement. Would highly, highly recommend.
      Lucas Wagstaff
      Lucas Wagstaff
      08:07 02 Mar 20
      Amazing experience. Jane The dermatologist was knowledgeable but also caring, she gave me tailored advice and an aftercare plan. She made sure I knew what was going to happen and was comfortable throughout the whole procedure. She listened to my concerns and found ways to work with my situation, even gave me some stress ball to help with my nerves :). Looking forward to my next appointment.
      Al Bo
      Al Bo
      16:01 23 Feb 20
      had my first treatment today what a lovely experience. Can’t wait till I can see the results and my follow up treatment next month. Thank you Jane 😊
      Jacqui Coleman
      Jacqui Coleman
      14:22 23 Feb 20
      Thank you Jane, for the friendly professional way you looked at my skin problem with me, it was certainly a lot more in depth and informative than I was expecting, the before and after photos are testament to that the treatments you gave has almost removed all the scarring that acne left on my face. I cant thank you enough.— Brandon
      Ian Nixon
      Ian Nixon
      16:19 22 Feb 20
      Lisa Chapman
      Lisa Chapman
      09:19 16 Feb 20
      My therapist was very attentive listening and watching to check I was not uncomfortable.I felt confident in her hands due to her professionalism.
      Rachel Moffat
      Rachel Moffat
      07:25 14 Feb 20
      Can’t speak highly enough of the team at the skin to love clinic. Everything from the consultation to the treatment is amazing and I’d highly recommend them
      Geoffrey Banks-Smith
      Geoffrey Banks-Smith
      21:47 11 Feb 20
      Alex Miles
      Alex Miles
      12:48 28 Jan 20
      I had 2 skin tags removed by my eyes made me feel very calm and was told what was going on lovely staff make you feel comfortable definitely recommend to anyone
      amanda cooper
      amanda cooper
      13:34 18 Jan 20
      Pauline O'Brien
      Pauline O'Brien
      18:48 15 Jan 20
      zoe traynor
      zoe traynor
      17:06 11 Jan 20
      Fantastic clinic. Lovely warm and welcoming team who really are experts in their field. My skin has never looked better! I highly recommend.
      Hayley Naunton
      Hayley Naunton
      18:52 03 Jan 20
      I had my consultation with Jane today to discuss best treatment for my skin concerns. she was very knowledgable and informative and gave me the best options for my concerns. I was very happy, definitely recommend "Skin to Love Clinic".
      Pari Nixon
      Pari Nixon
      15:29 27 Dec 19
      I cannot recommend the team the innovation and treatments more highly than at the Skin To Love Clinic. They are at the cutting edge of beauty and have new ways and procedures that make your skin look beautiful. I've spent many years on Harley and Wimpole street and assumed you couldn't get this level of investment and treatments anywhere else but the Skin the Love clinic not only offer every top treatment but the Jane and Sue are so skillful and have a real eye for what will work for you. Their mini thread lift is incredible as is their 'vampire' treatment but skin since I have moved to St Albans has improved dramatically
      Annie Lonie
      Annie Lonie
      01:08 25 Dec 19
      Ranya jumah
      Ranya jumah
      15:49 22 Dec 19
      Professional, warm and friendly clinic with amazing staff who make you feel welcome from the moment you arrive.
      Olivia
      Olivia
      08:37 21 Dec 19
      Jane Gill
      Jane Gill
      16:31 19 Dec 19
      The staff are friendly, professional and very helpful.Dr Critchow’s knowledge is second to none. I highly recommend this service
      Ifrah Ali
      Ifrah Ali
      18:08 17 Dec 19
      Excellent advice, Service and treatment. I’m really happy with the outcome of a procedure to deal with a cosmetic blemish that bothered me for years.
      Simon Mitchell
      Simon Mitchell
      07:31 17 Dec 19
      The nurse who saw me was excellent - friendly, professional and sympathetic to my condition. I was treated with respect and felt extremely comfortable and reassured throughout the appointment. I would thoroughly recommend Skintolove to anyone with a concerning skin condition.
      Paul Jones
      Paul Jones
      16:44 14 Dec 19
      Nour Agha
      Nour Agha
      18:07 03 Dec 19
      excellent would highly recommend
      Jeanette Howells
      Jeanette Howells
      17:09 26 Nov 19
      Jane is absolutely amazing (as with the rest of the team of course!). She goes above and beyond to make you feel at ease before, during and after treatment and ensures you're comfortable throughout. I love the Skin to Love clinic and all everything everyone has done for me. Always a very happy customer!
      Ella Brearley
      Ella Brearley
      18:10 09 Nov 19