01727 837429

info@theskintoloveclinic.co.uk

Cookie & Privacy Policy

At The Skin to Love Clinic we take the security of personal data seriously and are committed to keeping you fully informed of your rights under the General Data Protection Regulation (GDPR).  We aim to act transparently at all times and to provide you with accessible information on how we use your personal data.

This Privacy Policy sets out in detail the type of personal information we may collect about you when you use our website and services.  It also explains how and when we will use, store and protect that information.

We may need to change this Privacy Policy from time to time by updating this page.  Please check this page regularly to be informed of how we are protecting your personal data.

Please read this Privacy Policy carefully to understand our practices regarding your personal data.  If you have any questions, comments or concerns about any aspect of this Privacy Policy, please contact us at enquiries@cariadmarketing.com.

Information we collect

We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent.  We may collect the following information:  your email address, name, job title, home or work address and telephone number.  Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletter or other resources such as downloadable PDFs.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

We use Google products including: Google Analytics, Google Search Console and Google Adwords.  We use these products to understand how the website is being used in order to improve the user experience.  User data is all anonymous.  The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc.  Click here for an overview of Google’s privacy policies.

Google Privacy Policy

Google Analytics Privacy Policy

Google Adwords Privacy Policy

The legal basis for our use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you, including internal record keeping.  In addition, we may use the information for the following purposes:

  • To notify you about any changes to our website, such as improvements or product/service changes that may affect our service
  • If you are an existing customer, we may contact you with information about products and services similar to those that were the subject of a previous sale to you and that we think may be of interest to you
  • If you have consented to receive our e-newsletters, we will include you in our monthly newsletter sends, which you can opt out of at any time

Disclosure of your information

We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Please note that we do not reveal information about identifiable individuals to our advertisers, but we may from time to time, provide them with aggregate statistical information about our visitors.

Controlling the use of your data

If you have given us consent to use your data for a particular purpose, you can revoke or vary that consent at any time.  If you do not want us to use your data or want to vary the consent that you have provided you can write to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire, AL1 3YJ.

Where we store and transfer your data

As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”.  It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.  If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this Privacy Policy and in accordance with the GDPR.  If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

We do not use or disclose sensitive personal data, such as race, religion or political affiliations without your explicit consent.

We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if The Skin to Love Clinic’s business is bought by a third party, in which case personal data held by it, about its customers, will be one of the assets to transfer to the buyer.  However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this Privacy Policy will continue to be complied with by the recipient.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal processes served on us or our website.

You have the right to opt out of us processing your personal data for marketing purposes by contacting us at info@theskintoloveclinic.co.uk

Email tracking

Some emails that we send you have no tracking in at all, e.g. service emails with invoices attached. Other emails include tracking so that we can tell how much traffic those emails send to our site, but we do not know who has clicked so the data is anonymous, e.g. our monthly newsletter. For some emails we can track, at an individual level, whether the user has opened and clicked on links in the email. We use the latter information at a personal level, to understand open and click rates on our emails to try to improve them. If you want to be sure that none of your email activity is tracked, then you can opt out of The Skin to Love Clinic’s emails which you can do by emailing “UNSUBSCRIBE” to info@theskintoloveclinic.co.uk

Security

The transmission of information via the internet or email is not completely secure.  However, we have put security measures in place by installing a Secure Socket Layer (SSL) on our website which encrypts all data submitted via the online contact forms and web forms and protects your personal data.  We cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.  Once we have received your personal data, we will use our strict procedures and security features to try to prevent unauthorised access.

Third party links

You may find links to third party websites on our website.  These websites should have their own privacy policies, which you should check.  We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website.  Such information will not identify you personally – it is statistical data about our visitors and their use of our website.  This statistical data does not identify any personal details whatsoever.  We may also gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our website and the service that we provide to you.  All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies.  Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.  Where we work with advertisers on our website, our advertisers may also use cookies over which we have no control.  Such cookies, if used, would be downloaded once you click on advertisements on our website.

Social buttons

On many of the pages of our website you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Facebook, LinkedIn, Instagram, Google+ and YouTube.  In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of The Skin to Love Clinic. You should be aware that these sites may collect information about what you are doing on the internet, including on The Skin to Love Clinic’s website. So, if you click on any of these buttons, these sites will be registering that action and may use that information.  In some cases, these sites will be registering the fact that you are visiting The Skin to Love Clinic, and the specific pages you are on, even if you don’t click on the button while you are logged into their sites. You should check the respective privacy policies of each of these sites to see exactly how they use your information and to find out how to opt out, or delete, such information if you wish.

Your rights

The GDPR gives you the right to access information held about you by us.  Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you.  You can write to us at The Skin to Love 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.  There is no charge for requesting that we provide you with details of the personal data that we hold.  We will provide this information within one month of you requesting the data.

You have the right to change the permissions that you have given us in relation to how we may use your data.  You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you.  You can exercise these rights at any time by writing to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.

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      Where did you hear about us?*

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      Cookie & Privacy Policy
      Coronavirus customer information

      Consultations with a nurse are £25. This is taken at the time of booking to secure your appointment.

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      What people have said...

      Excellent
      4.9
      Amazing service. The nurse, Emma, was professional and had a very warm and engaging manner. I was having a skin tag removed, every step was clearly explained and I felt comfortable throughout, I was called the next day, Sunday, to check everything was OK - it was. I would not hesitate to recommend.
      Emma is a dermatologist at the top of her field. She performed the treatment and expertly removed the lesion from my leg. The histology report came in 10 days and Emma fully explained the results and outcomes in a calm and reassuring manner. Her expertise and knowledge is second to none and I would highly recommend her. It was such a relief to be able to see a dermatology specialist and to receive treatment straight away.
      Had moles removed with Emma-Highly recommendFantastic at her jobCouldn’t be happier- she has changed my lifeThe clinic is beautiful and so professional
      It's always a pleasure coming back for another Hydrafacial with Nikky. I appreciate the extra touch of being greeted by name even before checking in—it makes me feel very special as a customer. The Hydrafacials have truly improved my skin, making it smoother and healthier. The real results started to show after 3-4 sessions. I'll be back, as always, for more sessions. Thank you!
      Response from the owner: What awesome feedback, thank you so much. You have really made our day. We are thrilled to hear how pleased you are with your HydraFacial experience and results with Nikki, as well as our aftercare service. Thank you very much for choosing us to look after you and your skin and we look forward to welcoming you back anytime you need us.
      Natalia was amazing as always. I trust her with absolutely everything! She’s the best and all the staff at the Skin to Love are so lovely and friendly x
      5* HydraFacial with Nikki at this clinic would recommend to everyone and 100% recommend going to Nikki!Thanks again for making my skin glow :)
      Response from the owner: Thank you so much for your wonderful review! We really appreciate you recommending us and Nikki, thank you. Enjoy your beautiful, glowing HydraFacial skin!
      Natalia is super friendly and so knowledgeable. I follow her advice all the time and feel stronger and more beautiful. From HRT to facial aesthetics Natalia has guided me and it’s been a joy.
      Response from the owner: Hello Tamsin,Thank you very much for your 5 star rating!We are really glad that you’re pleased with the service and treatment Nikki gave you.Really pleased to hear that you noticed some improvements immediately after your Regenlite and that you have a future plan!Thanks for taking the time to leave us a review, we’re very grateful.
      Excellent care and I wouldn’t go anywhere else!
      Response from the owner: Thank you SO much Louise. What kind words. We’re thrilled you’re happy with our service and treatment. Thank you for your loyalty, it means the world.
      Really great place with lovely staff
      Response from the owner: Thank you for taking the time to share your experience with us Georgia, it’s really appreciated. We are delighted that you’re happy with our service and our team.
      Jane is amazing. She listens and provides the best treatment in maintaing a natural fresher youthful appearance. Her skills are 2nd to none. Highly recommend. I travel all the way from North London as she really is the very best :)
      Response from the owner: Thank you SO much for your kind words Wendy. We are so grateful that you’ve chosen our Clinic and your practitioner, Jane. It’s wonderful to hear that she’s made you feel heard and came up with a treatment plan that suits you, leaving you refreshed and natural looking. Thank you for your especially kind comments about her clinical skills. Thank you for travelling to see us, it’s truly appreciated and we’re honoured to look after you.
      What a beautiful clinic! Skin to Love offers such a variety of treatments all carried out by extremely knowledgeable and experienced staff. The clinic environment is just gorgeous and carefully thought out to make you feel comfortable. The whole experience from walking into reception, to meeting the clinicians, to my ongoing plan fills me with confidence that I am in the best hands.
      Response from the owner: Hannah, what lovely words. Thank you so much for taking the time to share your experiences. You have made our day. We are absolutely delighted that you’re happy with our treatments, service, and team and that your feel confident that you’re in good hands. Thank you.
      Jane was really friendly and made me feel at ease. She explained what treatment I needed and how this would be done and how long it would take. She took time to chat and find out a bit about me as a person which I appreciated.
      Response from the owner: Thank you so very much for feeding back to us Diana. We are absolutely delighted that you had such a positive experience with us. Thank you for choosing us to help and advise.
      I met Emma who did my treatment. She provided great customer service in explaining the process which has gone so well. All staff are warm and welcoming, making me feel comfortable throughout the process. I highly recommend anyone. Thank you Emma
      Response from the owner: Thank you for taking your time to feedback on your experiences at our clinic with all the staff and in particular, Emma. How fantastic to hear that you were given great customer service and felt well informed, welcomed, and comfortable. Thank you so much for your kind recommendation Samuel, and for trusting us to care for you.
      The consultant skilfully diagnosed my skin condition within seconds of the appointment starting. She was confident, professional and knowledgeable which instantly put my mind at rest. She explained what she was looking at throughout so I was fully informed and at ease. I would highly recommend her and will happily return myself for an annual check up
      Response from the owner: Thank you for feeding back to us Gemma. We’re so glad that you have had such a positive experience with us; that you found your consultant skilful, confident, professional, and knowledgeable. It’s also wonderful that you felt comfortable and fully informed throughout your time with us. Thank you also for recommending us. We look forward to seeing you again.
      Yesterday, I underwent a Hydrafacial treatment with Nikki at The Skin To Love Clinic, and it was truly a remarkable experience.Nikki's expertise in tailoring the treatment to my skin's needs was evident from the start. The Hydrafacial process left my skin feeling deeply cleansed, hydrated, and rejuvenated.The addition of the J Lo booster serum took the experience to another level. Its application left my skin feeling incredibly smooth and plump, with a noticeable glow that was noticed by my husband,too!Overall, my Hydrafacial experience with Nikki exceeded my expectations. It's clear that her skill and attention to detail make her an exceptional aesthetician at The Skin To Love Clinic.I will definitely be back for more!
      Response from the owner: Thank you so much for your kind words and sharing your experience of the clinic, Nikki, and your Hydrafacial treatment. We’re delighted that your skin looked and felt great after the treatment… and that your husband thought so too! It’s wonderful to hear that your experience exceeded your expectations. Can’t wait to see you again soon!
      Nikki was incredible. My milia extraction went smoothly and I felt at ease. Would thoroughly recommend
      Response from the owner: Thank you so much for sharing your experience with us Jordan. We’re so pleased that you’re happy with the service and treatment provided by Nikki. Thank you SO much for recommending us, it’s wonderful to hear.
      Excellent, friendly and felt at ease with treatment to remove mole from face. Highly recommend if looking for similar service.
      Response from the owner: Thank you so much for taking the time to leave us feedback Joanne, it means a lot. We’re thrilled to hear that you thought our service was excellent and friendly. It’s also lovely to hear that you felt at ease having treatment with us. What a wonderful compliment recommending us to others looking for mole removal. Thank you for choosing us to look after you!
      Thanks Nikki for the hydrafacial!
      Response from the owner: Thank you for your review Elliot! We’re so pleased that you had a 5 star Hydrafacial experience with our wonderful Nikki.
      Friendly & very professional service. Clear explanation given before my treatment & for the after care.
      Response from the owner: Thank you for taking the time to share your experience with us Margaret. We’re delighted that you found our service friendly and professional and that you felt informed throughout your treatment.
      Emma was fantastic.. really thorough and explained everything. I got a full body check of all my moles/skin tags/marks and left reassured. Highly recommend, quick, easy and extremely professional..five stars!
      Response from the owner: Thank you so much for your lovely review Sasha, we’re really happy that you found our service to be worthy of 5 stars!We’re really pleased that you left reassured following your full body check. We’re equally thrilled that you found the service to be extremely professional, quick, and easy.
      Stuart's caring and informative nature has made my journey to younger looking skin an exciting and pleasant experience. And my skin - just WOW!
      Response from the owner: Wow! Thank you for your glowing review Claire. We are beyond grateful that you took the time to share your experience with us. It’s really lovely to hear how happy you are with the service and treatment Stuart has provided. Enjoy your beautiful skin!
      My skin is glowing following a Hydrafacial Treatment with Nikki. My skin feels so clean and hydrated, I'm thrilled with the results. Highly recommend!
      I had an excellent Hydrafacial which was recommended to me by Jane. I had my treatment with Nikki, who was so friendly and made me feel comfortable from start to finish. She was so professional and gave me all the information about each step of the facial. She struck the perfect balance between getting to know me/building a rapport, and also giving me the chance to switch off and relax. It was a lovely treatment and I’m so grateful to Nikki for all her knowledge and skill. My skin felt amazing afterwards and I received so many compliments about my “glowing skin”! Thank you for making it such a personable experience. We also added on the Slimyonik treatment which was so lovely and relaxing. I was able to add this on last minute after being recommended by Kerri. Again, tailoring the treatment to me personally added so much to my overall experience. I’m so glad I added this to the treatment and would recommend the skin to love clinic to anyone. Thank you Nikki, Jane & Kerri.
      Smooth and very well explained procedure. I recommend the clinic.
      Response from the owner: Thank you for leaving us a five star review Rocío. Much appreciated.
      Very happy with the consultation, I was listened too and had all options explained to me in detail. Thank you
      Always a delight to visit. Natalia was fantastic as usual. I would highly recommend based on her very professional and welcoming approach. The company as a whole goes above and beyond to make you feel comfortable and well looked after.
      Response from the owner: Thank you so much for your kind review Ross. It’s always a pleasure having you in the clinic and we very much appreciate your loyalty. We’re delighted that you find Natalia so professional and welcoming and that you found the entire team goes above and beyond to look after you-you have made our day.
      10/10 - outstanding advice and treatment from Jane at Skin to Love. I had a burst capillary on my nose which I was covering for 2 years. With one consultation and one course of treatment Jane removed it. I should have consulted her sooner. Jane is now my ‘go to’ skin adviser. Quality service and exceptional value for money. Thank you
      Emma was such an amazing and professional nurse. She immediately put me at ease and was very skilled and knowledgeable. Highly recommend
      Response from the owner: Thank you so much for your kind words and five star feedback Tracy. We are absolutely delighted that you’ve had such a good experience with Emma and that you would highly recommend the service she provides. Thank you for choosing us to look after you.
      Fabulous as always. Jane and the team are welcoming, professional and always put you at ease. I wouldn’t go anywhere else. Treatments are delivered with the utmost care. Honest advice always given. Absolutely recommend.
      Response from the owner: Thank you Karen, it means a lot to receive your five star rating of Jane and all the team. We’re so happy that you feel so comfortable with us and that you’re in professional hands. It’s a joy to look after you.
      Great experience every time :) Nikki is always so nice and informative and the vibe at the clinic is so lovely 💕
      Response from the owner: Thank you so much. We really appreciate your feedback and are thrilled that you feel your experiences with us are worthy of 5 stars. We are so pleased to hear that you’ve had a great experience every time you’ve visited and that you’ve found Nikki nice and informative and that the clinic has a good vibe! We all really appreciate you taking the time to share your experiences.
      Professional, caring and informative. I always feel in good hands here.
      Response from the owner: Thank you so much for sharing your experiences with us Natalie, we really appreciate your feedback. It’s so wonderful to hear that you feel in good hands with us and we’re delighted that you have found us to be professional, caring, and informative. Thank you again, Natalie!
      Highly recommend the Skin to Love clinic , such a lovely relaxing atmosphere and so professional. I am very pleased with my treatment with Stuart and Jane both of whom took plenty of time to discuss my requirements, desired outcomes and exactly what to expect, including step by step explanation during treatment. Can’t wait to see the results emerging and beyond
      Response from the owner: What a lovely review! Thank you for giving us feedback on your treatment results and the care you received from Jane. We’re really pleased you’re so happy with your results-enjoy!
      Dr Emma was so patient and gentle during my procedure. She is very good at what she does and is so kind! The treatment was one big step to making me feel more confident with my appearance and it is reassuring that she will answer any and all questions I have.
      Response from the owner: Thank you so much for your feedback Lara; we are thrilled to hear that you have found our service so helpful in boosting your confidence. This makes us so happy! It’s really wonderful to hear that you found your practitioner so patient and gentle during your procedure and that you found her competent and kind. We’re always here for you if you have any further questions. Thank you once again, Lara, for your kind words.
      very good experience
      Response from the owner: Thank you so much for your feedback Julian. We’re so happy to hear that you had a very good experience and we would like to take the opportunity to thank you for choosing us to care for you.
      Just been for my annual mole check! Emma is wonderful. Uber professional. Sensitive and never any pressure.
      Response from the owner: Thank you so much for taking the time to share your experiences of our dermatology service Anthony. We are thrilled that you found your mole check to be professional and that you found Emma to be sensitive, without putting any pressure on you. Thank you for choosing us to look after you.
      1st Consultation - Very relaxed, friendly and informative.
      Response from the owner: Thank you for sharing your experience and for choosing us to consult with you Diane, it was a pleasure looking after you. We’re so pleased that you found your consultation informative, relaxed, and friendly.
      Nicky and Natalia were excellent. Very knowledgable and professional!
      Response from the owner: Thank you for sharing your experience with us Rob. We’re so pleased that you found both Nikki and Nurse Natalia knowledgeable and professional. Thanks for choosing us to look after you!
      Great experience, Natalia was very thorough with talking me through the process and what to expect. She made me feel at ease. Clean and bright rooms as well.
      Response from the owner: Thank you so much for your five star feedback and rating Hannah-Mai. It’s wonderful to hear about your experience with Nurse Natalia and that you found her very thorough when taking you through the process so that you knew what to expect at each step. It’s great to hear she made you feel at ease and we’re so pleased that you found our environment clean and bright. Thank you for choosing us to look after you.
      Fabulous place. From the moment you step through the door you are warmly welcomed. Natalia is very knowledgable and friendly. She really listened to my concerns sensitively and gave me all the options available without pushing me to make a decision. I was given all the time I needed to make my choice and when I went back for my treatment it was such a relaxing experience. I went away knowing exactly what I needed to do as after care and I highly recommend Skin to Love
      Response from the owner: Terri, thank you so much for your wonderful feedback. We really appreciate you sharing your experiences with us and are thrilled to hear that you’ve had such a good experience from start to finish.How wonderful to hear that you felt listened to by Nurse Natalia and that you found her to be friendly, sensitive and knowledgeable. One of our core philosophies is to empower our clients to make the right choices for them (which may very well be not to do anything at all!) by sharing our knowledge and expertise with them; it’s lovely to see that this was your experience. It’s also wonderful that you felt sure of what you had to do (or not do as the case may be) after your visit with us. Thank you wholeheartedly for your kind recommendation, it means a lot to the entire team!
      Jane was so lovely today. Really made me feel comfortable and reassured. She was very kind and answered all my questions; I’m really happy with how my appointment went. Thank you!
      Response from the owner: Thank you for taking the time to give us feedback and to share you experience Leah. We are so thrilled that you had such a good experience with Jane. It is lovely to hear that Jane made you feel comfortable, reassured, and that she answered all of your questions; we’re always here for you if you have any more. Thank you again Leah!
      Had my first session of Sculptlift, with Jane. I had so many questions and Jane explained in simple terms enabling me to understand what to expect. The procedure was painless and Jane talked me through every step. I was left without bruising which was suprising as I usually bruise quite badly. I am looking forward to seeing the final results.
      Response from the owner: Thank you so much for taking the time to feedback to us about your experience of our signature treatment, SculptLift, with Jane. It’s wonderful to hear that you felt the treatment was fully discussed so that you felt fully informed prior to going ahead. It’s really wonderful to hear that she made you comfortable throughout your procedure and she guided you through the process. Additionally wonderful that you didn’t experience any bruising, particularly as someone who bruises easily! Jane will be looking forward to reviewing your results with you soon. Thanks again Sam!
      I cannot recommend this establishment enough. The receptionist was lovely and greeted me with a bright smile. Emma was friendly, kind and put me right at ease. After seeing how much my issue bothered me, she offered me an appointment the same day during her break to sort out my problem. I’m so happy and relieved that my issue is 95% sorted. Thank you so much Skin to Love! You’ve certainly got a customer for life now! I’ll be telling all my friends about this little gem.
      Response from the owner: Thank you so much for your wonderful feedback. It really means a lot to us. So happy to hear what a lovely welcome you received and how empathetic and happy to help you found your practitioner to be.Absolutely thrilled to hear that you’re a customer for life and that you’ll be telling your friends; the highest praise indeed! Thank you so very much. It was a pleasure to look after you.
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