01727 837429

info@theskintoloveclinic.co.uk

Cookie & Privacy Policy

At The Skin to Love Clinic we take the security of personal data seriously and are committed to keeping you fully informed of your rights under the General Data Protection Regulation (GDPR).  We aim to act transparently at all times and to provide you with accessible information on how we use your personal data.

This Privacy Policy sets out in detail the type of personal information we may collect about you when you use our website and services.  It also explains how and when we will use, store and protect that information.

We may need to change this Privacy Policy from time to time by updating this page.  Please check this page regularly to be informed of how we are protecting your personal data.

Please read this Privacy Policy carefully to understand our practices regarding your personal data.  If you have any questions, comments or concerns about any aspect of this Privacy Policy, please contact us at enquiries@cariadmarketing.com.

Information we collect

We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent.  We may collect the following information:  your email address, name, job title, home or work address and telephone number.  Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletter or other resources such as downloadable PDFs.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

We use Google products including: Google Analytics, Google Search Console and Google Adwords.  We use these products to understand how the website is being used in order to improve the user experience.  User data is all anonymous.  The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc.  Click here for an overview of Google’s privacy policies.

Google Privacy Policy

Google Analytics Privacy Policy

Google Adwords Privacy Policy

The legal basis for our use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you, including internal record keeping.  In addition, we may use the information for the following purposes:

  • To notify you about any changes to our website, such as improvements or product/service changes that may affect our service
  • If you are an existing customer, we may contact you with information about products and services similar to those that were the subject of a previous sale to you and that we think may be of interest to you
  • If you have consented to receive our e-newsletters, we will include you in our monthly newsletter sends, which you can opt out of at any time

Disclosure of your information

We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Please note that we do not reveal information about identifiable individuals to our advertisers, but we may from time to time, provide them with aggregate statistical information about our visitors.

Controlling the use of your data

If you have given us consent to use your data for a particular purpose, you can revoke or vary that consent at any time.  If you do not want us to use your data or want to vary the consent that you have provided you can write to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire, AL1 3YJ.

Where we store and transfer your data

As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”.  It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.  If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this Privacy Policy and in accordance with the GDPR.  If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

We do not use or disclose sensitive personal data, such as race, religion or political affiliations without your explicit consent.

We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if The Skin to Love Clinic’s business is bought by a third party, in which case personal data held by it, about its customers, will be one of the assets to transfer to the buyer.  However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this Privacy Policy will continue to be complied with by the recipient.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal processes served on us or our website.

You have the right to opt out of us processing your personal data for marketing purposes by contacting us at info@theskintoloveclinic.co.uk

Email tracking

Some emails that we send you have no tracking in at all, e.g. service emails with invoices attached. Other emails include tracking so that we can tell how much traffic those emails send to our site, but we do not know who has clicked so the data is anonymous, e.g. our monthly newsletter. For some emails we can track, at an individual level, whether the user has opened and clicked on links in the email. We use the latter information at a personal level, to understand open and click rates on our emails to try to improve them. If you want to be sure that none of your email activity is tracked, then you can opt out of The Skin to Love Clinic’s emails which you can do by emailing “UNSUBSCRIBE” to info@theskintoloveclinic.co.uk

Security

The transmission of information via the internet or email is not completely secure.  However, we have put security measures in place by installing a Secure Socket Layer (SSL) on our website which encrypts all data submitted via the online contact forms and web forms and protects your personal data.  We cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.  Once we have received your personal data, we will use our strict procedures and security features to try to prevent unauthorised access.

Third party links

You may find links to third party websites on our website.  These websites should have their own privacy policies, which you should check.  We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website.  Such information will not identify you personally – it is statistical data about our visitors and their use of our website.  This statistical data does not identify any personal details whatsoever.  We may also gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our website and the service that we provide to you.  All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies.  Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.  Where we work with advertisers on our website, our advertisers may also use cookies over which we have no control.  Such cookies, if used, would be downloaded once you click on advertisements on our website.

Social buttons

On many of the pages of our website you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Facebook, LinkedIn, Instagram, Google+ and YouTube.  In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of The Skin to Love Clinic. You should be aware that these sites may collect information about what you are doing on the internet, including on The Skin to Love Clinic’s website. So, if you click on any of these buttons, these sites will be registering that action and may use that information.  In some cases, these sites will be registering the fact that you are visiting The Skin to Love Clinic, and the specific pages you are on, even if you don’t click on the button while you are logged into their sites. You should check the respective privacy policies of each of these sites to see exactly how they use your information and to find out how to opt out, or delete, such information if you wish.

Your rights

The GDPR gives you the right to access information held about you by us.  Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you.  You can write to us at The Skin to Love 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.  There is no charge for requesting that we provide you with details of the personal data that we hold.  We will provide this information within one month of you requesting the data.

You have the right to change the permissions that you have given us in relation to how we may use your data.  You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you.  You can exercise these rights at any time by writing to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.

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      Where did you hear about us?*

      I consent to The Skin to Love Clinic contacting me by email or phone in order to process my enquiry. The Skin to Love Clinic will not pass your details onto other companies or third parties.

      Cookie & Privacy Policy
      Coronavirus customer information

      Consultations with a nurse are £25. This is taken at the time of booking to secure your appointment.

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      What people have said...

      1st Consultation - Very relaxed, friendly and informative.
      Diane Court
      Diane Court
      1708661835
      Fabulous place. From the moment you step through the door you are warmly welcomed. Natalia is very knowledgable and friendly. She really listened to my concerns sensitively and gave me all the options available without pushing me to make a decision. I was given all the time I needed to make my choice and when I went back for my treatment it was such a relaxing experience. I went away knowing exactly what I needed to do as after care and I highly recommend Skin to Love
      Terri
      Terri
      1708355087
      Jane was so lovely today. Really made me feel comfortable and reassured. She was very kind and answered all my questions; I’m really happy with how my appointment went. Thank you!
      Leah Meek
      Leah Meek
      1708024711
      Had my first session of Sculptlift, with Jane. I had so many questions and Jane explained in simple terms enabling me to understand what to expect. The procedure was painless and Jane talked me through every step. I was left without bruising which was suprising as I usually bruise quite badly. I am looking forward to seeing the final results.
      sam B
      sam B
      1707687376
      I cannot recommend this establishment enough. The receptionist was lovely and greeted me with a bright smile. Emma was friendly, kind and put me right at ease. After seeing how much my issue bothered me, she offered me an appointment the same day during her break to sort out my problem. I’m so happy and relieved that my issue is 95% sorted. Thank you so much Skin to Love! You’ve certainly got a customer for life now! I’ll be telling all my friends about this little gem.
      Gabbs Stevens
      Gabbs Stevens
      1707138555
      Superb treatment
      B white
      B white
      1707054898
      Stuart listened to what I wanted, but also engaged and informed me of alternative options for future consideration.A winning combination I’d say!
      Tracey P
      Tracey P
      1706534481
      I have seen Jane a few times for my skin tag removal and it’s been an absolute amazing service!! She’s been super calming and helped me every step and if I had any tension it was gone in a minute or so, she get rid of all the issues super quick and pain free and has been super helpful with the healing process afterwards too. This clinic is quite far from me but I am willing to travel for such a good service. Would recommend to everyone you’ll be really happy
      Katia Cykunova
      Katia Cykunova
      1705780763
      Felt really comfortable with Emma, she kept me informed every step and I would highly recommend her.All the staff is so lovely and chatty and the clinic is beautiful
      Mackenzie Rigby
      Mackenzie Rigby
      1705488805
      Fantastic service and great care from Emma. Very lovely and approachable, made me feel at ease.Thank you
      Adel Rozsa
      Adel Rozsa
      1705329174
      Extremely pleased with results and impeccable service in beautiful surroundings .Thank you .
      Lee Moran
      Lee Moran
      1703954108
      Knowledgeable, friendly, helpful staff who counsel the right non intrusive option to suit your body shape and need. Results are seen within weeks too. Thank you Jane and team! Best decision I have ever made.
      S BG
      S BG
      1703773464
      As soon as you walk in you feel well taken care of and put at ease.Personable, knowledgeable and professional.Thank you
      Avril Larner
      Avril Larner
      1703180365
      My hydro facial with Nicki was amazing. So relaxing and my skin looked hydrated and glowing after. A number of people commented. I will definitely be back.
      Emma Woodman
      Emma Woodman
      1702391741
      They know what they're doing, everything is professionally efficient and carried out with the utmost care. You know you're in good hands!
      Louise Wynne
      Louise Wynne
      1701695164
      Nikki was amazing - highly recommend!
      Joseph Curran
      Joseph Curran
      1700931549
      Every single time I come here, i am treated like a VIP and given excellent treatment and advice. Exceeds expectations.
      Very pleased with the results. Natalia did an excellent job.
      Christine Calow
      Christine Calow
      1700582893
      Excellent treatments and highly professional staff!
      Maria Ufland
      Maria Ufland
      1700494431
      Very efficient and thoroughly recommend Jane Lewis and her team thank you very much for a speedy hassle free experience
      Bazclark1
      Bazclark1
      1700069558
      Nikki was superb, explained the process at each stage, answered any questions and made the whole experience a delight.
      Sunny Grewal
      Sunny Grewal
      1700040365
      I’ve had the HydraFacia treatment with anti-aging booster recently and I couldn't be more pleased with the results! My skin feels incredibly clean, hydrated, and has a radiant glow. Nikki was fantastic—she meticulously explained each step of the treatment, ensuring a comfortable and enjoyable experience. The thoughtful touch of a follow-up call post-treatment added a personalised touch that I truly appreciated. Thank you, and I'm definitely looking forward to more sessions!
      Thank you Emma. You made me feel comfortable and calmed my nerves. The procedure was smooth and quick and Emma kept me distracted the whole time. Would definitely recommend.
      Hannah King
      Hannah King
      1699102554
      Friendly and very professional. Every treatment I’ve had has been excellent. I highly recommend Skin to Love clinic.
      Fiona Mitchell
      Fiona Mitchell
      1698948934
      Really happy with my service. Nikki explained the procedure clearly, involved me in decision making & im happy with the outcome. Thank you!!
      Abbie Sullivan
      Abbie Sullivan
      1698939545
      A friendly, warm and informative reception met me when I arrived.Emma was excellent and explained exactly what she was going to do.Emma talked through the forms and I felt confident with her knowledge and ability to treat me in a clean and hygienic medical room.I can highly recommend Emma and the Skin to live clinic in St Albans.
      Jane Sandhu
      Jane Sandhu
      1698739731
      I met Emma who did my treatment. She provided great customer service in explaining the process which has gone so well. All staff are warm and welcoming, making me feel comfortable throughout the process. I highly recommend anyone. Thank you Emma
      Samuel Sekyere
      Samuel Sekyere
      1698700074
      I am a repeat customer and wouldn’t go anywhere else. The clinic is supportive, calming and highly professional. Staff are amazing, especially Natalia. Highly recommended. Thank you STLC.
      Carly Sharp
      Carly Sharp
      1698668105
      This was my first Hydrafacial and it was great!! The process was really interesting, lots of different steps and my skin is now glowing! I will definitely be back for another soon. Thank you so much for everything!
      Molly Colgate
      Molly Colgate
      1698425852
      I've always been made to feel very welcome when visiting the Skin to Love Clinic. The follow-up sessions are a great opportunity to monitor progress and chat about any changes. Jane is very thorough and knowledgeable and her skin product recommendations have worked a treat. All the staff are really really lovely, I cannot fault a thing. Thank you!❤️
      Anna Robinson
      Anna Robinson
      1698252755
      I had 3 moles removed (one on my face, and two on my body) by Emma. She did a wonderful job and they are healing up beautifully. She is clearly incredibly knowledgeable and I was well informed about the process. Not only that but she put my mind at ease fantastically as I was feeling quite nervous. We were able to laugh and chat throughout the appointment and I actually left in a better mood than when I went in! That is definitely Kudos to Emma (and the lovely staff at the front desk who always made me feel so welcome). Thank you so much.
      Olivia Riddle
      Olivia Riddle
      1698143788
      Very welcoming, friendly and professional. Nikki is excellent at her job. I would highly recommend. JJ
      JJ
      JJ
      1697892834
      Great team, professional, lovely to work with and experts in their field.
      Nina Maru
      Nina Maru
      1697280248
      I was a bit anxious about my skin condition at first however , it was by far the best experience I’ve had in a clinic so far. I was reassured and made feel comfortable. The expertise of Jane is outstanding, she went above and beyond and I would recommend her to anyone who is looking for professionalism, warmth and effective treatment. Thank you!
      Couldn't have been easier, very quick and efficient procedure with full aftercare instructions, thank you Emma for all your additional advice, you were brilliant. I'm healing well!!!
      Kate Armitage
      Kate Armitage
      1697047380
      I've been visiting the Skin To Love Clinic for around 6 years and cannot fault the staff and the service. I am made to feel special at every appointment and over the years Jane has offered me fantastic advice about my skin and general wellbeing. Jane has a wealth of experience and I wouldn't trust my face to anyone else! The result is always fresh and natural looking and I always leave the clinic with renewed confidence. Thank you!
      Tracie Phillips
      Tracie Phillips
      1696700919
      Lovely Clinic, very welcoming. Emma is very professional and welcoming.I highly recommend the Skin To Love Clinic. The Reception Staff are very thoughtful towards customers.
      I saw Emma, she was very professional and knowledgeable. I had complete faith in her advice. I would highly recommend and she is such a lovely person!!
      Kevin McCartney
      Kevin McCartney
      1696274367
      Highly recommend Natalia. She listened to my concerns and gave detailed advice on options. Very clear and practical. I wish I had visited sooner!
      Hannah Gout
      Hannah Gout
      1696253998
      I just want to send a little note about the brilliant skin to love clinic in St Albans. I would definitely recommend it to anyone seeking the many many treatments they do for face and whole body.I am very lucky to have the fantastic Nikki as my therapist who is so many things to many to mention and a brilliant superb therapist. She is so good at her job and devoted to her work procedures and patients and very very patient and empathetic and understanding and helpful as I am going through greiving of losing my der mum.a few months ago.I absolutely lovgo8ng to the clinic for my reagents. They are the best. And would definitely recommend to anyone considering any treatments.Thank youKay Harrison
      Kay Harrison
      Kay Harrison
      1695915416
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