01727 837429

info@theskintoloveclinic.co.uk

Cookie & Privacy Policy

At The Skin to Love Clinic we take the security of personal data seriously and are committed to keeping you fully informed of your rights under the General Data Protection Regulation (GDPR).  We aim to act transparently at all times and to provide you with accessible information on how we use your personal data.

This Privacy Policy sets out in detail the type of personal information we may collect about you when you use our website and services.  It also explains how and when we will use, store and protect that information.

We may need to change this Privacy Policy from time to time by updating this page.  Please check this page regularly to be informed of how we are protecting your personal data.

Please read this Privacy Policy carefully to understand our practices regarding your personal data.  If you have any questions, comments or concerns about any aspect of this Privacy Policy, please contact us at enquiries@cariadmarketing.com.

Information we collect

We will collect personal data on our website only if it is directly provided to us by you, the user, and therefore has been provided by you with your consent.  We may collect the following information:  your email address, name, job title, home or work address and telephone number.  Normally you will only provide such details if you submit the contact form or web form on our website or sign up for our free newsletter or other resources such as downloadable PDFs.

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

We use Google products including: Google Analytics, Google Search Console and Google Adwords.  We use these products to understand how the website is being used in order to improve the user experience.  User data is all anonymous.  The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc.  Click here for an overview of Google’s privacy policies.

Google Privacy Policy

Google Analytics Privacy Policy

Google Adwords Privacy Policy

The legal basis for our use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you, including internal record keeping.  In addition, we may use the information for the following purposes:

  • To notify you about any changes to our website, such as improvements or product/service changes that may affect our service
  • If you are an existing customer, we may contact you with information about products and services similar to those that were the subject of a previous sale to you and that we think may be of interest to you
  • If you have consented to receive our e-newsletters, we will include you in our monthly newsletter sends, which you can opt out of at any time

Disclosure of your information

We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

Please note that we do not reveal information about identifiable individuals to our advertisers, but we may from time to time, provide them with aggregate statistical information about our visitors.

Controlling the use of your data

If you have given us consent to use your data for a particular purpose, you can revoke or vary that consent at any time.  If you do not want us to use your data or want to vary the consent that you have provided you can write to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire, AL1 3YJ.

Where we store and transfer your data

As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”.  It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.  If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this Privacy Policy and in accordance with the GDPR.  If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

We do not use or disclose sensitive personal data, such as race, religion or political affiliations without your explicit consent.

We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if The Skin to Love Clinic’s business is bought by a third party, in which case personal data held by it, about its customers, will be one of the assets to transfer to the buyer.  However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this Privacy Policy will continue to be complied with by the recipient.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal processes served on us or our website.

You have the right to opt out of us processing your personal data for marketing purposes by contacting us at info@theskintoloveclinic.co.uk

Email tracking

Some emails that we send you have no tracking in at all, e.g. service emails with invoices attached. Other emails include tracking so that we can tell how much traffic those emails send to our site, but we do not know who has clicked so the data is anonymous, e.g. our monthly newsletter. For some emails we can track, at an individual level, whether the user has opened and clicked on links in the email. We use the latter information at a personal level, to understand open and click rates on our emails to try to improve them. If you want to be sure that none of your email activity is tracked, then you can opt out of The Skin to Love Clinic’s emails which you can do by emailing “UNSUBSCRIBE” to info@theskintoloveclinic.co.uk

Security

The transmission of information via the internet or email is not completely secure.  However, we have put security measures in place by installing a Secure Socket Layer (SSL) on our website which encrypts all data submitted via the online contact forms and web forms and protects your personal data.  We cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.  Once we have received your personal data, we will use our strict procedures and security features to try to prevent unauthorised access.

Third party links

You may find links to third party websites on our website.  These websites should have their own privacy policies, which you should check.  We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website.  Such information will not identify you personally – it is statistical data about our visitors and their use of our website.  This statistical data does not identify any personal details whatsoever.  We may also gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our website and the service that we provide to you.  All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies.  Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.  Where we work with advertisers on our website, our advertisers may also use cookies over which we have no control.  Such cookies, if used, would be downloaded once you click on advertisements on our website.

Social buttons

On many of the pages of our website you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Facebook, LinkedIn, Instagram, Google+ and YouTube.  In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of The Skin to Love Clinic. You should be aware that these sites may collect information about what you are doing on the internet, including on The Skin to Love Clinic’s website. So, if you click on any of these buttons, these sites will be registering that action and may use that information.  In some cases, these sites will be registering the fact that you are visiting The Skin to Love Clinic, and the specific pages you are on, even if you don’t click on the button while you are logged into their sites. You should check the respective privacy policies of each of these sites to see exactly how they use your information and to find out how to opt out, or delete, such information if you wish.

Your rights

The GDPR gives you the right to access information held about you by us.  Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you.  You can write to us at The Skin to Love 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.  There is no charge for requesting that we provide you with details of the personal data that we hold.  We will provide this information within one month of you requesting the data.

You have the right to change the permissions that you have given us in relation to how we may use your data.  You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you.  You can exercise these rights at any time by writing to us at The Skin to Love Clinic, 13-15 Chequer Street, St Albans, Hertfordshire,AL1 3YJ or email info@theskintoloveclinic.co.uk.

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What people have said...

Amazing & very knowledgeable staff. Very informative in regards to how to use products and the products are very high quality. Not too expensive and already showing signs of improvement. Would highly, highly recommend.
Lucas Wagstaff
Lucas Wagstaff
08:07 02 Mar 20
Amazing experience. Jane The dermatologist was knowledgeable but also caring, she gave me tailored advice and an aftercare plan. She made sure I knew what was going to happen and was comfortable throughout the whole procedure. She listened to my concerns and found ways to work with my situation, even gave me some stress ball to help with my nerves :). Looking forward to my next appointment.
Al Bo
Al Bo
16:01 23 Feb 20
had my first treatment today what a lovely experience. Can’t wait till I can see the results and my follow up treatment next month. Thank you Jane 😊
Jacqui Coleman
Jacqui Coleman
14:22 23 Feb 20
My therapist was very attentive listening and watching to check I was not uncomfortable.I felt confident in her hands due to her professionalism.
Rachel Moffat
Rachel Moffat
07:25 14 Feb 20
I had 2 skin tags removed by my eyes made me feel very calm and was told what was going on lovely staff make you feel comfortable definitely recommend to anyone
amanda cooper
amanda cooper
13:34 18 Jan 20
Fantastic clinic. Lovely warm and welcoming team who really are experts in their field. My skin has never looked better! I highly recommend.
Hayley Naunton
Hayley Naunton
18:52 03 Jan 20
Thank you Jane, for the friendly professional way you looked at my skin problem with me, it was certainly a lot more in depth and informative than I was expecting, I started the two products that you recommended, using them last night and this morning. I am looking forward to laser treatment you recommended to reduce the scarring that acne has left on my face. First class service, thank you. — Brandon
Ian Nixon
Ian Nixon
13:29 28 Dec 19
I had my consultation with Jane today to discuss best treatment for my skin concerns. she was very knowledgable and informative and gave me the best options for my concerns. I was very happy, definitely recommend "Skin to Love Clinic".
Pari Nixon
Pari Nixon
15:29 27 Dec 19
I cannot recommend the team the innovation and treatments more highly than at the Skin To Love Clinic. They are at the cutting edge of beauty and have new ways and procedures that make your skin look beautiful. I've spent many years on Harley and Wimpole street and assumed you couldn't get this level of investment and treatments anywhere else but the Skin the Love clinic not only offer every top treatment but the Jane and Sue are so skillful and have a real eye for what will work for you. Their mini thread lift is incredible as is their 'vampire' treatment but skin since I have moved to St Albans has improved dramatically
Annie Lonie
Annie Lonie
01:08 25 Dec 19
The staff are friendly, professional and very helpful.Dr Critchow’s knowledge is second to none. I highly recommend this service
Ifrah Ali
Ifrah Ali
18:08 17 Dec 19
The nurse who saw me was excellent - friendly, professional and sympathetic to my condition. I was treated with respect and felt extremely comfortable and reassured throughout the appointment. I would thoroughly recommend Skintolove to anyone with a concerning skin condition.
Paul Jones
Paul Jones
16:44 14 Dec 19
Jane is absolutely amazing (as with the rest of the team of course!). She goes above and beyond to make you feel at ease before, during and after treatment and ensures you're comfortable throughout. I love the Skin to Love clinic and all everything everyone has done for me. Always a very happy customer!
Ella Brearley
Ella Brearley
18:10 09 Nov 19
Thank you Jane, for the friendly professional way you looked at my skin problem with me, it was certainly a lot more in depth and informative than I was expecting, I started the two products that you recommended, using them last night and this morning. I am looking forward to laser treatment you recommended to reduce the scarring that acne has left on my face. First class service, thank you. — Brandon
Ian Nixon
Ian Nixon
18:57 03 Nov 19
Top class treatment, unique experience from start to finish. Impressive after care service, could not praise enough
Stephen Kendall
Stephen Kendall
17:31 19 Oct 19
I have several issues with my skin and have been working with my doctor to deal with them. He referred me to a Dermatologist who advised on the treatment I needed. It took me a while to find the right place with the level of expertise that I needed and The Skin to Love Clinic ticked all of the boxes. My first experience with The Skin to Love Clinic was about 2 years ago. I had a consultation with Jane and immediately knew I was in good hands. I had a series of Fraxel laser which dealt with the issue as well as improved the quality of my skin. I am now dealing with a different issue and without hesitation made an appointment with Jane. What a relief to know that once again, I will be in the best hands and get the most appropriate treatment for my skin, not only dealing with the issue but also improving the health of my skin at the same time.
Liz Holgate
Liz Holgate
08:35 14 Oct 19
I visited the Skin to Love Clinic today for my fourth and final treatment of Sunekos today. The results have exceeded my expectations. My skin is plumper and lines are definitely diminished. I look younger, healthier and I’m definitely happier. As always the experience was second to none from the moment you walk through the front door, from the receptionist, to all the clinicians, who make you feel welcome and comfortable with their warmth and friendliness whilst still maintaining their professionalism, instilling the confidence needed when embarking on cosmetic treatments. Thank you to all the team! I can’t recommend this clinic enough! Rita x
Rita H
Rita H
06:26 17 Sep 19
I had a consultation today, the clinic is lovely and staff are very welcoming, I’m so happy with the information I was given, I’m quite excited to start using the products recommended for my skin type and see the change that occurs, it was so nice to actually have a in-depth conversation with someone that clearly knows what they are talking about, in the past Iv always made the mistake of trusting a beautician and trying treatments that are not suited to my skin.. yes they are great at some things they do but they are not trained enough to offer the advice and treatment that has been offered to me at the skin to love clinic... it’s also great to see the breakdown of all the skin complaints on the computer as it helps to point out the main issues, i can’t wait to start treatment in the very near future, fingers crossed onwards and upwards... thanks for the help today
Charlotte Harris
Charlotte Harris
13:28 03 Sep 19
The Ice Soprano laser treatment is actually bearable. In fact, I hardly felt much! I was in for just over 2 hours and I was nervous but honestly it was a breeze. I had previously had 4 treatments of laser hair removal years ago (somewhere else and not the soprano ice) and it was so painful, but this wasn't at all! Today was my first session, I have 7 more to go and now I'm not worried about that :)
Etoile Marley
Etoile Marley
16:34 02 Aug 19
All the staff are lovely & really knowledgable. Clinic is a nice environment, very clean & comfortable. Charlotte put me at ease throughout the treatment & the whole experience was very positive. Definitely recommend
Andrea Davies
Andrea Davies
20:23 11 Jul 19
My visit today was excellent! and very relaxed. Treatment was explained and shown by jayne in a professional and friendly manner. Thank you to all the team at the skin clinic.
Kaz M
Kaz M
17:19 14 Jun 19
A huge thank you to Jane Lewis at The Skin to Love Clinic for my wonderful treatment today (dermal fillers in my cheeks and lower face). I am in my mid 40’s and was really starting to notice that the area around my mouth and jowls was looking rather droopy and saggy. I am also getting married in a few weeks and was in need of some gentle rejuvenation. Jane gave me fillers in my cheeks to lift up the lines and then gently filled the area around my nose to mouth lines, chin and jaw. What a skilled nurse she is, she was extremely gentle and very reassuring, explaining everything step by step. It didn’t hurt at all, and all I could feel was a tiny scratch when the needle first goes in, but that was it. The results are amazing, instantly I can see that my saggy lower face has lifted, the lines are smoother and I have a little more subtle volume in my cheeks. No bruises or red marks. In fact, no-one would know, I just look better and refreshed, a few years taken off of me in time for my wedding. I am over the moon, thank you so much Jane and her fabulous clinic manager Kerri. I will definitely be back 😊.
Pam Underdown
Pam Underdown
18:14 12 Jun 19
I made the mistake of buying a product called Eyesential; an under eye enhancer which temporarily erases puffiness, fine lines, dark circles and wrinkles in minutes and lasts for up to 8 hours. I used this product for a period of 7 years. During this time, the skin under and around my eyes became thinner, reddened, chronically dry and intensely wrinkled. I thought there was nothing I could do and would be left like this. I felt so depressed. Then one day when I was in The Skin to Love Clinic having treatment for Laser Hair Removal; I was informed about Thermage for the very first time. I now have this procedure done yearly. Jane has brought my skin back to its original state and more. My confidence has come back and I feel a so much happier. This treatment really works!
Bernadette Mc Donnell
Bernadette Mc Donnell
12:51 03 Jun 19
The Skin to Love clinic is the most special clinic in that it offers a personal, comfortable and reassuring service. I have had various treatments and I always love the attention to detail and the way I am made to feel. It really is a very special place and the ladies are extremely knowledgeable and experts, I trust them with everything. My skin and my confidence is thanks to the wonderful team that make Skin to Love! Stacey Turner
Stacey Turner
Stacey Turner
12:34 21 May 19
The Skin to Love clinic is the most special clinic in that it offers a personal, comfortable and reassuring service. I have had various treatments and I always love the attention to detail and the way I am made to feel. It really is a very special place and the ladies are extremely knowledgeable and experts, I trust them with everything. My skin and my confidence is thanks to the wonderful team that make Skin to Love! Stacey Turner
Stacey Turner
Stacey Turner
12:34 21 May 19
I made the mistake of buying a product called Eyesential; an under eye enhancer which temporarily erases puffiness, fine lines, dark circles and wrinkles in minutes and lasts for up to 8 hours. I used this product for a period of 7 years. During this time, the skin under and around my eyes became thinner, reddened, chronically dry and intensely wrinkled. I thought there was nothing I could do and would be left like this. I felt so depressed. Then one day when I was in The Skin to Love Clinic having treatment for Laser Hair Removal; I was informed about Thermage for the very first time. I now have this procedure done yearly. Jane has brought my skin back to its original state and more. My confidence has come back and I feel a so much happier. This treatment really works!
Bernadette Mc Donnell
Bernadette Mc Donnell
06:25 21 May 19
I made the mistake of buying a product called Eyesential; an under eye enhancer which temporarily erases puffiness, fine lines, dark circles and wrinkles in minutes and lasts for up to 8 hours. I used this product for a period of 7 years. During this time, the skin under and around my eyes became thinner, reddened, chronically dry and intensely wrinkled. I thought there was nothing I could do and would be left like this. I felt so depressed. Then one day when I was in The Skin to Love Clinic having treatment for Laser Hair Removal; was informed about Thermage for the very first time. I now have this procedure done yearly. Jane has brought my skin back to its original state and more. My confidence has come back and I feel a so much happier. This treatment really works!
Bernadette Mc Donnell
Bernadette Mc Donnell
12:39 20 May 19
I went to The Skin To Love Clinic for a consultation today with regard to gaining treatment advice for the skin on my stomach after having three children. I did my research and after travelling for over an hour I met with Jane. I could not have asked for a warmer welcome from Jane and her team. She instantly put me at ease with her knowledge and understanding of the treatments that are provided at her clinic. She gave me a thorough run down of what she thought would be best for me and why. From the moment I arrived to my departure, I found the staff and environment to be extremely professional yet inviting. I am looking forward to going back and having my treatments.Having now been back to the Clinic to see Jane for the third time today and I stand by what I have said above. Jane is outstanding in her knowledge of treatments and explains them thoroughly. An outstanding setting which I am so pleased I have found and one that I would highly recommend.
Suzie
Suzie
18:17 16 May 19
I've had many treatments at this clinic which I must say the results have been above my expectations. I'm now enjoying a course of Byoniks- love the way my skin feels and looks after. Im not surprised they have won so many awards. Keep up the good work ladies.
Tj
Tj
12:45 19 Apr 19
I went to The Skin To Love Clinic for a consultation today with regard to gaining treatment advice for the skin on my stomach after having three children. I did my research and after travelling for over an hour I met with Jane. I could not have asked for a warmer welcome from Jane and her team. She instantly put me at ease with her knowledge and understanding of the treatments that are provided at her clinic. She gave me a thorough run down of what she thought would be best for me and why. From the moment I arrived to my departure, I found the staff and environment to be extremely professional yet inviting. I am looking forward to going back and having my treatments.
Suzie
Suzie
16:28 27 Mar 19
I had another memorable day at the Skin-To-Love Clinic in St. Albans on Tuesday 26 March 2019. The founder and her staff including the Skin Expert are always polite, respectful and approachable, which in my opinion is second to none in the industry. I do enjoy making the journey from London to see Sharon, the Skin Expert at the Clinic. I am happy the treatment has worked and I will be submitting a full review of my Obagi skin care regime, shortly.
Cecilia Kadiri
Cecilia Kadiri
15:20 27 Mar 19
Amazing friendly, informative and supportive service. Always a pleasure.
natalie aston
natalie aston
18:13 26 Mar 19
Always a joy at skin to love, professional service which definitely shows results, calming, relaxed atmosphere, friendly staff, what more could you ask for??!!!
Jody Lloyd
Jody Lloyd
20:27 23 Mar 19
I have been back to the clinic for 2 treatments, one with Jane and the other with Natalia who are both extremely professional and brilliant at what they do, as is all the team. One treatment was new and I was a little apprehensive about it, but Jane make we feel totally at easy and explained what was happening each step of the way. I am really happy with the results and highly recommend them as experts in their field
Maureen Thorlin
Maureen Thorlin
10:07 23 Feb 19
Fantastic clinic. Lovely warm and welcoming team who really are experts in their field. My skin has never looked better! I highly recommend.
Hayley Naunton
Hayley Naunton
22:24 30 Jan 19
I love the place and the treatment, really happy with the results. Laura is really nice and professional.
Noelia Sanchez
Noelia Sanchez
19:06 29 Dec 18
Fantastic clinic. Lovely warm and welcoming team who really are experts in their field. My skin has never looked better! I highly recommend.
Hayley Naunton
Hayley Naunton
14:19 29 Dec 18
Very pleased with service advise and support before, during and after my procedure . Thank you Jane
Beth Mayhew
Beth Mayhew
15:31 15 Dec 18
Extremely professional and attentive staff! I highly recommend the Skin to Love Clinic! Jane the therapist made me feel like a princess! Her approach and treatment are commendable! Thank you all and have a great Christmas, Margarita
margarita germanos
margarita germanos
23:03 14 Dec 18
I tried the new Byonik treatment which was really good. It was the first session so wasn't expecting any big changes to my skin but it looked lovely and fresh afterwards and it was very relaxing. To see better results I think I would need to have another 2-3 sessions. The staff are very professional, very skilled and knowledgeable about all the treatments available and I trust them with my skin. MT
Maureen Thorlin
Maureen Thorlin
12:56 09 Dec 18
Absolutely delighted every time i visit . A faultless professional , service and such a lovely team of ladies
Zoe Harper
Zoe Harper
12:19 02 Dec 18
Very quick procedure, in great location with very knowledgeable dermatologist Dr. Sharon Crichlow. Very happy with the result.
Christopher Keenan
Christopher Keenan
20:55 06 Nov 18
The team is super awesome .. they know what they are talking about, treat you like a friend and do the best. Love it.
kritysharma sharma
kritysharma sharma
17:20 25 Oct 18
The welcome and ambiance of The Skin to Love Clinic was perfect.Jane has a rare skill - she listens! She manages to combine her insight with professionalism , empathy and sound advice. The wealth of her experience and knowledge is obvious and there was no pressure to commit to any treatments - in fact her advice was to go away and think about the options.I feel I have just discovered a real gem of a place and a very special practitioner!
Linda F
Linda F
16:57 22 Oct 18
No false promises, professional and kind staff.I was made to feel completely relaxed, would highly recommend.I just wish I had sought my treatment earlier.
beccy ewen
beccy ewen
14:42 13 Oct 18
I have been a client for the last 4 years and can honestly say that my skin looks better and younger now - love the skin scanner technology to get an objective view. I have done courses of clear and brilliant and am now doing Regenlite course - getting Jane’s expert advise is great and as a result I am actually using less products than before. Everyone at the clinic is super welcoming/friendly - would highly recommend clinic!Brigitte
B vB
B vB
12:51 24 Aug 18
Fantastic clinic. Lovely warm and welcoming team who really are experts in their field. My skin has never looked better! I highly recommend.
Hayley Naunton
Hayley Naunton
20:30 22 Aug 18